Sr Account Manager

Job Locations US-Remote
ID 2021-1366


Elastic, powered by Emerald, is seeking a charismatic, passionate, and experienced individual to join our Elastic Customer Success team in the role of Account Manager. Elastic works with the world’s most iconic retail brands – including Burton, Patagonia, The North Face, Vans, and more – to enhance their 365 digital commerce capabilities through our globally-adopted b2b SaaS ecommerce platform. Our products live in a quickly expanding and evolving space, and we’re actively pursuing growth to best support our core audiences.


In this role, you will have the opportunity to work directly with some of the action sports, fashion and outdoor industry’s leading manufacturers, assisting their sales team and retailers with navigating the Elastic Enterprise Platform.  Your primary objectives in this position will be to develop, support, and grow the business and relationship between existing and newly on-boarded Elastic Enterprise clients/brands. Identify key stakeholders for each brand and become a trusted advisor, aligning our goals with their goals. Partner with Sales, Marketing, Customer Success and Project Management teams to provide exceptional service, drive up-sell and cross-sell opportunities and ensure a high retention/renewal rate.


  • Manage the long-term success and retention of Elastic Enterprise clients
  • Support the client’s goals and objectives by fully understanding their business, including sales and merchandising goals, GTM strategies, rep and retail user acumen, and identify and support areas with opportunity for positive change
  • Develop strategies and opportunities to drive near and long-term vision for a lasting and mutually beneficial partnership
  • Communicate the value of Elastic throughout all levels of brand leadership and strong relationships with key influencers/stakeholders
  • Maximize client and user health, success, and engagement by initiating business reviews, site audits, and analyzing user feedback/statistics 
  • Be an expert on everything Elastic
  • Design and execute training content to coach and manage adoption and retention including brand specific sales rep and retailer training
  • Ensure client is set up with the best Elastic solution to meet their business needs


  • 3+ years of experience in retail and/or wholesale sales, buying, merchandising, account management or another client facing leadership role
  • Strong interpersonal, customer care and leadership skills
  • Experience in working with complex, multi-divisional and multi-geographical customers
  • Impressive executive presence and communication abilities
  • Ability to create structure in ambiguous situations, solve problems and design effective processes
  • Comfortable multi-tasking and juggling competing/changing priorities
  • Passion for technology and for being an integral part of a fast-growing company
  • Understanding of retail and/or wholesale selling processes
  • Understanding of SaaS, ERP, and mobile software
  • Experience working with cross-functional teams (sales, product, marketing, IT)
  • Experience with MS Office (particularly Excel)
  • Experience with GitHub and Smartsheet a plus



To support our commitment to provide a healthy and safe work environment we require all of our team members to be fully vaccinated against COVID-19. In accordance with law, accommodations may be available in specific circumstances, including religious beliefs and medical conditions. We utilize CLEAR as our verification partner.



Powered by Emerald, Elastic Suite is one of the most globally-adopted B2B e-commerce platforms, offering efficient sales tools and robust merchandising solutions for brands of all sizes, in all verticals. By building relationships between brands and retailers, Elastic is leading the way for 365 digital commerce. For more information, please visit


Emerald’s talented and experienced team grows our customers’ businesses 365 days a year through connections, content, and commerce. We expand connections that drive new business opportunities, product discovery, and relationships with over 140 annual events, matchmaking, and lead-gen services. We create content to ensure that our customers are on the cutting edge of their industries and are continually developing their skills.  And we power commerce through efficient year-round buying and selling. We do all this by seamlessly integrating in-person and digital platforms and channels. For more information, please visit


Emerald offers benefits including medical, dental, vision, 401(k), an uncapped vacation policy for exempt team members, sick days, short-term and long-term disability, maternity and parental leave, flexible savings accounts, paid holidays, life and AD&D insurance.   


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