Elastic, powered by Emerald, is seeking a charismatic, passionate, and experienced individual to join our Elastic Customer Success team in the role of Account Manager. Elastic works with the world’s most iconic retail brands – including Burton, Patagonia, The North Face, Vans, and more – to enhance their 365 digital commerce capabilities through our globally-adopted b2b SaaS ecommerce platform. Our products live in a quickly expanding and evolving space, and we’re actively pursuing growth to best support our core audiences.
In this role, you will have the opportunity to work directly with some of the action sports, fashion and outdoor industry’s leading manufacturers, assisting their sales team and retailers with navigating the Elastic Enterprise Platform. Your primary objectives in this position will be to develop, support, and grow the business and relationship between existing and newly on-boarded Elastic Enterprise clients/brands. Identify key stakeholders for each brand and become a trusted advisor, aligning our goals with their goals. Partner with Sales, Marketing, Customer Success and Project Management teams to provide exceptional service, drive up-sell and cross-sell opportunities and ensure a high retention/renewal rate.
To support our commitment to provide a healthy and safe work environment we require all of our team members to be fully vaccinated against COVID-19. In accordance with law, accommodations may be available in specific circumstances, including religious beliefs and medical conditions. We utilize CLEAR as our verification partner.
Powered by Emerald, Elastic Suite is one of the most globally-adopted B2B e-commerce platforms, offering efficient sales tools and robust merchandising solutions for brands of all sizes, in all verticals. By building relationships between brands and retailers, Elastic is leading the way for 365 digital commerce. For more information, please visit http://www.elasticsuite.com.
Emerald’s talented and experienced team grows our customers’ businesses 365 days a year through connections, content, and commerce. We expand connections that drive new business opportunities, product discovery, and relationships with over 140 annual events, matchmaking, and lead-gen services. We create content to ensure that our customers are on the cutting edge of their industries and are continually developing their skills. And we power commerce through efficient year-round buying and selling. We do all this by seamlessly integrating in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.
Emerald offers benefits including medical, dental, vision, 401(k), an uncapped vacation policy for exempt team members, sick days, short-term and long-term disability, maternity and parental leave, flexible savings accounts, paid holidays, life and AD&D insurance.